In line with its mandate to safeguard users of electronic communications products and services, the Regional Delegation for the Centre, South and East of the Telecommunications Regulatory Board (TRB), headquartered in Yaoundé, convened a consultation meeting on Tuesday, July 7, 2026, with presidents of consumer associations operating within its jurisdiction.

Twelve associations took part in the session, chaired by Deputy Regional Delegate Edjongolo Salomon Fleury. The gathering provided an opportunity to review activities carried out in 2025, assess initiatives launched since the beginning of 2026, and outline key priorities for the months ahead. The initiative once again underscored TRB’s commitment to participatory regulation built on listening, dialogue, and the effective defense of users’ rights.

Delegation officials delivered several presentations on the regulatory framework governing electronic communications, the rights afforded to consumers, and the complaint-handling mechanisms established by the regulator. These exchanges strengthened the capacities of association leaders and reinforced their role in defending users.

Discussions also addressed pressing concerns: the quality of service delivered by operators, the pricing of commercial offers, the installation of towers and relay antennas near homes, schools, and health facilities, as well as the contractual conditions governing subscription agreements.

Consumer representatives praised the constructive dialogue fostered under the leadership of TRB’s Director General, Professor Philémon Zoo Zame. They welcomed the meeting as a privileged platform for exchange and capacity-building.

Beyond its formal dimension, the initiative forms part of the territorial outreach strategy pursued by TRB over the past six years, marked by the gradual establishment of new regional offices across the country. The most recent, in Kribi (Ocean Division, South Region), will host a coastal station designed to ensure orderly management of radio frequencies along the maritime corridor.

Like the offices created in 2025, this decentralized service aims to bring the regulator closer to communities, reinforcing its missions of oversight, sector monitoring, and consumer protection even in remote areas.

The progressive expansion of TRB’s territorial presence reflects the Board’s alignment with the commitments of the Head of State, H.E. Paul Biya, in matters of governance and development. It also testifies to the regulator’s determination to guarantee, under all circumstances, the protection of consumers of electronic communications products and services in Cameroon. This pledge is accompanied by increased pressure from TRB’s Director General on operators to accelerate investment in network deployment and modernization, an essential condition for the continuous improvement of service quality offered to users.

SK